Privacy policy

Last updated: September 14, 2026

Flawless Wear operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Flawless Wear is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

 

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

  • Contact details including your name, billing address, shipping address, and email address.

  • Financial information including credit card, debit card, and payment details processed securely through our authorized third-party payment processors.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us including the information you include in communications with customer support inquiries.

  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you navigate the website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, purchase products, communicate with us, or otherwise provide us with your information;

  • Automatically through the Services from your device via cookies, log files, and web beacons;

  • From our service providers who assist with payment processing, fulfillment, data analytics, and cloud hosting;

  • From advertising and marketing partners.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information to:

  • Provide, Tailor, and Improve Services: Process payments, fulfill orders, arrange shipping, handle returns/exchanges, send order confirmations, and provide product recommendations.

  • Marketing and Advertising: Send promotional updates via email (where opted in) and serve relevant online advertisements.

  • Security and Fraud Prevention: Detect, investigate, and prevent fraudulent transactions, unauthorized account access, and malicious activity.

  • Customer Support: Address inquiries, resolve order issues, and maintain communication.

  • Legal Compliance: Comply with applicable commercial laws, tax regulations, and lawful discovery requests.

How We Disclose Personal Information

We do not sell your personal information. We may disclose your information in limited circumstances:

  • With service providers (such as Shopify, order fulfillment partners, and payment processors) solely to provide the Services.

  • With advertising partners to deliver personalized promotional messaging (subject to your opt-out preferences).

  • Where legally required by law, subpoena, or regulation to protect our rights or the safety of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to facilitate technical infrastructure, checkout processing, and platform security. To review how Shopify processes personal information, visit the Shopify Privacy Policy.

Children's Data

The Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Data Retention

We maintain industry-standard organizational and technical measures to protect personal data. We retain your information only as long as necessary to fulfill orders, resolve disputes, comply with financial audit requirements, and maintain store accounts.

Your Rights and Choices

Depending on your jurisdiction (such as under the GDPR or relevant US state privacy laws), you may have the right to:

  • Request access to or copies of your personal data.

  • Request correction of inaccurate information.

  • Request deletion of your personal records.

  • Opt out of targeted advertising or promotional email lists via the unsubscribe link included in marketing emails.

To exercise these rights, submit a request via our contact details below.

Contact

Should you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our support team at:

  • Email: flawlesswear.support@gmail.com